International Shipping

By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase. All orders are processed and packed within 48 hours of placement excluding weekends and public holidays.

Tracking your Order

Once your parcel has been dispatched, you will be notified via email. If you have any questions about your tracking or shipment, drop us a line at info@novopareo.com.au.

Shipping Cost & Estimated Delivery Times

Your shipping cost and estimated delivery times will be displayed at checkout for full transparency before you complete your order. Please note that once your order has been handed to Australia Post, delivery times may vary, and delays during peak seasons like Christmas are beyond our control.

Australia

• Standard - FREE (5 to 8 business days)
• Express - $15.00 AUD (1 to 4 business days)
  

New Zealand

• Standard - $16.00 AUD (5 to 8 business days)
• Express - $33.00 AUD (2 to 5 business days)

North America (USA, Canada)

• Standard -$23.00 AUD (8 to 12 business days)
• Express - $40.00 AUD (6 to 9 business days)

Europe

• Standard - $27.00 AUD (8 to 12 business days)
• Express - $45.00 AUD (6 to 9 business days)

South Africa

• Standard  - $27.00 AUD (8 to 12 business days)
• Express - $45.00 AUD (6 to 9 business days)

Packaging

Each Novo Pareo piece is thoughtfully packed and delivered in our signature 100% compostable, eco-friendly kraft mailer box, accompanied by tissue paper and thank-you note. Our packaging is designed to offer a luxurious unboxing experience while remaining gentle on the planet.

Customs, Duties and Import Taxes

For all international orders, please be aware that customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Novo Pareo Australia is not responsible for any charges incurred when receiving orders internationally and does not offer refunds for failure to pay duties or taxes associated with your order.

Customs policies vary widely, so we recommend checking with your local customs office or postal service to understand any potential charges before placing your order. Unfortunately, we cannot predict, control, or reimburse these fees.

If you have any questions or concerns regarding import taxes or customs duties, please contact us at info@novopareo.com.au

Any further enquiries or issues

If your shipping time does not align with the above estimates, please contact us at info@novopareo.com.au and we will look into this for you.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@novopareo.com.au with your order number.

Additional Information

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Novo Pareo Australia cannot offer reimbursement for this package.